Description

beams is now joining Zendesk and is positioning its work as part of Zendesk's Employee Service platform, with a focus on SaaS Management and software ecosystem visibility. The current beams product portfolio is winding down as the team builds new SaaS tool usage and access capabilities within Zendesk.

The site also reflects beams' earlier product areas, including tool insights, calendar, focus mode, Slack status sync, daily goals, time tracking, and work journal features.

How we innovate

What stands out is the product's shift from a general productivity tool toward SaaS Management within Zendesk, combining workflow support with enterprise software usage and access intelligence.

Use Case / Scenario

1. SaaS management visibility

Use beams for tool insights across SaaS usage, capacity planning, and reporting for different organizational needs such as IT, finance, and operations.

2. Work workflow support

Use the product features shown on the site, including calendar, focus mode, Slack status sync, daily goals, time tracking, and work journal, to support day-to-day work routines.

3. Transition to Zendesk ecosystem

Use beams as part of the announced transition into Zendesk, where the team is building new SaaS tool usage and access capabilities.

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