Description

Level AI is a CX platform for contact centers that uses semantic intelligence to understand support interactions and improve team performance across the customer journey.

It combines AI and human intelligence to support coaching, agent assist, auto-QA, analytics, and voice agents.

How we innovate

Level AI stands out by combining its own AI architecture with semantic intelligence and human oversight to connect quality assurance, coaching, analytics, and voice automation in one CX platform.

Use Case / Scenario

1. Contact Center Performance

Use Level AI to score interactions, surface insights, and help teams improve service quality across the full customer journey.

2. Agent Support and Coaching

Use its agent assist and coaching tools to provide real-time guidance and support better agent performance.

3. CX Analytics and Automation

Use features like auto-QA, voice of the customer analytics, and AI virtual agents to automate parts of customer experience operations.

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