Description

Richpanel Sidekick is an AI assistant for support teams that uses GPT-4 and your own support data to suggest accurate, trustworthy replies. It is designed to work with Richpanel and other help desks such as Zendesk, Gorgias, Helpscout, and Salesforce.

The product can draft replies, suggest responses based on past conversations and FAQs, summarize conversations, and support real-time two-way translation for agents and customers.

How we innovate

What stands out is that Sidekick is trained on a company’s own data and is positioned to avoid unsupported answers by only responding when it has a basis, while also learning from agent accept/reject feedback over time.

Use Case / Scenario

1. Draft support replies

Use Sidekick to generate reply suggestions based on past conversations, FAQs, and company data so agents can respond faster and more consistently.

2. Summarize conversations

Ask Sidekick to turn long support threads into concise summaries, helping agents understand context without reading the full conversation.

3. Translate messages in real time

Support customers in multiple languages with AI-powered two-way translation for agent and customer messages.

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