Description

Twig’s Sera is an AI front desk that answers inbound calls, chats, and emails, then qualifies and books conversations in seconds. It is designed to handle routine customer interactions around the clock with no human in the loop for many requests.

The product also connects with common business tools such as CRM, calendar, help desk, and messaging systems so responses and bookings can land in the right place.

How we innovate

Twig stands out by positioning Sera as a full AI front desk rather than a single-channel chatbot, with one shared memory across phone, chat, and email and the ability to resolve many inquiries on its own.

Use Case / Scenario

1. Answer inbound questions

Use Sera to respond to calls, website chat, and email quickly so customers do not wait for business hours or voicemail.

2. Qualify and convert leads

Sera can gather details, qualify inquiries, and move promising contacts toward a booking or next step without manual follow-up.

3. Handle front desk workflows

Teams can use Sera to schedule appointments, route requests, and write to connected systems like CRM and calendar tools.

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