Description

Unthread is an AI helpdesk built to solve tickets directly from Slack and Teams with end-to-end workflow automations that learn from your team. It supports omnichannel intake, AI triage, automations, knowledge base drafting, analytics, and SLA tracking.

The platform is built for support teams that want ticketing, AI, and workflow automation in one place, with native integrations across tools like Jira, Linear, HubSpot, Salesforce, Zendesk, Intercom, PagerDuty, Notion, and more.

How we innovate

What distinguishes Unthread is its focus on an AI helpdesk that works natively in Slack and Teams while combining self-learning documentation, agentic ticket resolution, and workflow automation in a single platform.

Use Case / Scenario

1. Slack and Teams support

Use Unthread to turn Slack channels, direct messages, and Teams conversations into tracked support tickets with organized intake, routing, and responses.

2. AI ticket triage and resolution

Use the AI agent to read incoming tickets, assign category and priority, surface grounded answers from your knowledge base, and help resolve requests with human fallback when needed.

3. Support operations automation

Use automations, integrations, analytics, and SLA tracking to connect support work with the rest of your stack and measure resolution outcomes end to end.

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