Description

Xence AI is a Jira Service Management chatbot from Gaspar AI that helps answer employee questions automatically and instantly. It uses information from a company’s Confluence knowledge base to deliver human-like responses through the JSM support portal.

The installation guide shows that Xence works alongside a separate helper app, with setup steps for Atlassian Marketplace, JSM, and Confluence before employees can start chatting.

How we innovate

Xence is distinctive for pairing a JSM chatbot with Confluence-based answers and a separate helper app, creating a setup focused on instant, knowledge-grounded employee support.

Use Case / Scenario

1. Employee support in JSM

Use Xence to respond to employee questions on the Jira Service Management support portal without manual intervention.

2. Knowledge-base driven answers

Connect it to Confluence so responses are based on your company’s documented knowledge and can be delivered as human-like answers.

3. Always-available self-service

Provide 24/7 access to routine support questions so employees can get help immediately and reduce repetitive tasks for support teams.

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